Refund Policy

Thank you for shopping at Ridgefolk Gear. We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we accept returns of both defective and non-defective items within the policy outlined below.

Return Window

You have 30 days from the delivery date to initiate a return. Items must be returned in new, unused condition — in their original, unopened packaging, with all tags, labels, and accessories included. We cannot accept returns for items that have been worn, washed, altered, or damaged through use.

What Is Eligible for Return

We accept returns for both:

Defective items — products that arrive damaged, defective, or materially different from the listing.
Non-defective items — products that are in good condition but do not meet your expectations (wrong size, color, fit, or simply not what you wanted).

What Is Not Eligible

Items returned after 30 days of delivery
Items that are used, worn, washed, or damaged through customer use
Items without original packaging, tags, or accessories
Items that have been altered, customized, or damaged after delivery

Exchanges

We do not offer exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.

Return Method

All returns are processed by mail. We do not accept in-store or drop-off returns. A return shipping label will be included in your original package, or we will email you a prepaid label once your return request is approved.

Restocking Fee

There is no restocking fee. We do not charge any additional fee for processing your return.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 7 days. Refunds will be issued to the original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

How to Initiate a Return

To start a return, please contact us at support@ridgefolkgear.shop with your order number and a description of the issue. Please include photos for defective or damaged items to help us process your request quickly.