Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days, and standard shipping takes 4–6 business days after processing. Total delivery time is typically 5–8 business days from order placement.
Is shipping really free?
Yes. We offer free standard shipping on all orders within the United States.
What is your return policy?
We accept returns only for damaged or incorrect items within 30 days of delivery. We do not accept returns for change of mind. Please see our Refund Policy for full details.
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
How do I track my order?
Once your order ships, you will receive a tracking number via email. Use this number to track your package on the carrier's website.
Do you ship internationally?
At this time, we only ship within the United States. International shipping may be available in the future.
How can I contact customer service?
Email us at support@ridgefolkgear.shop or call (919) 500-2135 during business hours (Monday–Friday, 9:00 AM–5:00 PM EST).